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Cheshire Brides of Frodsham

Frodsham, Cheshire

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Cheshire Brides of Frodsham is a bridal shop found in the centre of the picturesque market town of Frodsham in Cheshire. A bridal shop since 1982 it has served thousands of brides, bridesmaids, and mothers of the bride as well as handling men's hire and accessories for that special day. They supply gowns by many bridal designers including Ellis Bridals, Hollywood Dreams, Justin Alexander, Benjamin Roberts, Ronald Joyce, Romantica and Mon Cheri, to name but a few. They also supply bridesmaids’ dresses from a number of top designers in a choice of fabrics including Duchesse Satin, Taffeta, Organza, Chiffon and Silk in over 40 different colours.


The customer service in this shop was very poor. On their website they seem to be very helpful, but in reality they are very obstructive. I am unsure if they were trying to make a sale, so we could only have this one mother of the bride dress and could not order any others at all, or if they were just rude (on reflection I think they were just rude). The owner was definitely rude and very unhelpful, and for some reason she needed all of her staff present for our conversation, which was very frustrating. I have been to a lot of wedding shops/mother of the bride and this shop I would not recommend at all. Due to their insensitive and rude manner in which they run their business.

My experience with Cheshire brides : the staff are very friendly and welcoming , really Helpful with advice , I was more than happy with the service they provided for me and would recommend this shop to anyone .

I went intoi the shop on a very quiet Monday morning to ask whether I would need an appointment to look at Brides mothers outfits. Both the staff were "chatting" amongst themselves, one turned and looked me up and down and yet didn't even say hello. I was left standing while they carried on with their discussion and neither had even smiled or greeted me. I was told after a minute or so theat they'd be with me in a minute... I felt totally "in the way". They were very self important and unfriendly. I will be spending a considerable amount of money in the next few months on bridesmaids, brides mum and male guest attire but I shall be purchasing from a more friendly, professional establishment. In the words of Julia Roberts - BIG Mistake !!