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Cheshire Brides of Frodsham

Frodsham, Cheshire

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Cheshire Brides of Frodsham is a bridal shop found in the centre of the picturesque market town of Frodsham in Cheshire. A bridal shop since 1982 it has served thousands of brides, bridesmaids, and mothers of the bride as well as handling men's hire and accessories for that special day. They supply gowns by many bridal designers including Ellis Bridals, Hollywood Dreams, Justin Alexander, Benjamin Roberts, Ronald Joyce, Romantica and Mon Cheri, to name but a few. They also supply bridesmaids’ dresses from a number of top designers in a choice of fabrics including Duchesse Satin, Taffeta, Organza, Chiffon and Silk in over 40 different colours.


All I can say about this place is AVIOD! Which is a shame as they have some gorgeous dresses, the owner, Julie, is one of the rudest people I have ever met, very cold never heard of customer service in her life, will never admit her mistakes and is how many of my bridal party and myself described as ‘snotty’ the other girls in the shop are lovely and very helpful, but after speaking to a previous employee of Julie’s I was told she was just as rude to her staff, apprantly the turnover of staff is quite high! Half the shop has recently been sold and she’s stopped doing Mother of the bride outfits, probably going bump. After having numerous witnesses to recorded phonecalls and conversations she will not admit her mistakes and the way she talks to people is downright rude to myself and my bridal party, hidden prices, rules and zero after sales customer service (never once cracked a smile in the 18 months since buying my dress, gland i got it out of there for someone else to alter)

The customer service in this shop was very poor. On their website they seem to be very helpful, but in reality they are very obstructive. I am unsure if they were trying to make a sale, so we could only have this one mother of the bride dress and could not order any others at all, or if they were just rude (on reflection I think they were just rude). The owner was definitely rude and very unhelpful, and for some reason she needed all of her staff present for our conversation, which was very frustrating. I have been to a lot of wedding shops/mother of the bride and this shop I would not recommend at all. Due to their insensitive and rude manner in which they run their business.

My experience with Cheshire brides : the staff are very friendly and welcoming , really Helpful with advice , I was more than happy with the service they provided for me and would recommend this shop to anyone .

I went intoi the shop on a very quiet Monday morning to ask whether I would need an appointment to look at Brides mothers outfits. Both the staff were "chatting" amongst themselves, one turned and looked me up and down and yet didn't even say hello. I was left standing while they carried on with their discussion and neither had even smiled or greeted me. I was told after a minute or so theat they'd be with me in a minute... I felt totally "in the way". They were very self important and unfriendly. I will be spending a considerable amount of money in the next few months on bridesmaids, brides mum and male guest attire but I shall be purchasing from a more friendly, professional establishment. In the words of Julia Roberts - BIG Mistake !!