Katie BarlowTuesday, 14th November 2017
DON’T BE FOOLED BY THE PROFESSIONAL APPEARANCE!!!
We got married in May this year, it was a destination wedding and I chose my dress at Brides Of Chester around 10 months prior. I will begin with the positive....when I ordered my dress I couldn’t have been happier, the staff were friendly enough, shop was clean and tidy and there was a good selection of dresses to try. I made the mistake of thinking this made buying a dress perfect which was really far from the truth! My dress came in to the shop at the end of January and I confirmed to the shop that it needed to be ready prior to the 22nd May as we were flying out to Florida, 3 and a half months for fittings you would think was more than adequate. My only gripe at this stage was that they had no days / times outside normal working hours (apparently they don’t do fittings on a weekend) so I had to take holidays. I had my first fitting and the dress they had ordered was miles too big, it didn’t fit anywhere and I know that it is better to be bigger to allow the seamstress to take it in but it was ridiculous, I also know that people lose weight but my weight and size never changed. I was told that after my first fitting I would probably need one more then it would just need to be collected which was fine. I turned up to my second fitting and the dress fitted even worse than before the seamstress hacked away at it, they had shortened the straps far too much (and actually cut and disposed of the material so it couldn’t be reversed) to the point where it was now cutting into my arms, they had put what they called a running stitch at a stupid angle which made the top sit right away from my chest. At this point they suggested that I needed to buy a strapless, backless bra that they could sew in. I left hating my dress and wondering what the hell was going to happen next, not what any bride should feel! My third fitting came around quickly, I took the new bra with me and tried the dress again but still it didn’t fit, it now had no shape around my waist as they had let it out for some reason! Again I left utterly disappointed and was rapidly losing faith that the shops seanstresses had any idea how to alter a dress! I was promised that by my next appointment everything would be fixed and fine, stupidly I trusted these ‘experts’. My final fitting came when I collected my dress on Saturday 20th May, 2 days before our flight and the dress was worse than ever, they had made a complete hash of the body, ruined the straps and sewn the bra into completely the wrong place. The staff were rude at this point and unhelpful, they told me that they couldn’t do anything as they didn’t have a seamstress in on a Saturday, advised that I could go into Chester and try and buy yet another bra and didn’t even apologise. As you can imagine I was devastated, stressed beyond belief and after me having to contact a decent seamstress myself while standing in the shop to fix it over the weekend they offered to refund me for the alterations to the body only.... they are a complete joke of a shop and I would advise anyone and everyone I know against stepping foot in that shop unless you are prepared to be massively let down and ripped off. I was lucky that I found a seamstress who was literally my fairy godmother, she worked tirelessly all weekend to fix my dress and couldn’t believe how much she had to unpick and stitch back together and funnily enough the bra wasn’t required once it was fitted correctly! Please please please don’t waste your time, your money or such a happy experience on these cowboys, it’s not worth the hassle, there are some beautiful shops out there with some amazingly talented seamstresses, Brides Of Chester isn’t one of them!! I believe the review function has been disabled on their website and social media pages, I wonder why!
Jan BodenFriday, 17th March 2017
This was the first place i actually looked at for Wedding Dresses i seen one but decided to have a look round some more bridal shops, after visiting other shops i did not even try them on as the one i seen in Brides Of Chester i knew that was the one. The other reason i decided to go here was the Excellent customer care from the owner and staff they made me and my mum feel so welcome and at ease there was no pressure to buy and they as much as myself wanted to make sure i had the right dress for my wedding day. I can not thank them enough and i would highly recommend Brides Of Chester because of them i had the perfect Wedding Day.
Margaret LockhartThursday, 30th March 2017
Myself and my daughter can not thank Brides Of Chester enough for the Excellent Customer Care we received from them, the owner goes out of his way to make sure his customers are at ease and happy his staff are lovely. Brides Of Chester has got a a Fantastic selection of Wedding Dresses they are Beautiful. My Daughter fell in love with her dress the minute she seen it so once again Thank You for making her Special Day one to remember.
I will highly recommend Brides Of Chester