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Luton Hoo Hotel, Golf & Spa - Elite Hotels

Luton, Bedfordshire


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The Mansion House

Luton Hoo, Luton

Luton

Bedfordshire

LU1 3TQ

Facilities

 Golf Course
 Spa

Description

An 18th century Mansion House transformed into a five-star hotel providing a magnificent location for weddings, honeymoons, civil & partnership ceremonies. Capable of hosting intimate weddings for as few as 8 guests, up to ceremonies and receptions for 300, you can be assured of a magical and memorable occasion.

Tags

#wedding-venues#country-manor-houses

Testimonials


Fantastic hotel, absolutely top class. Food excellent. Golf course very difficult but enjoyable. Quite tough for ladies...keep out of the long grass! Booked through Your golf Travel and got a very good deal.

I organised an event here for my Company. We had an absolutely amazing time. The staff knew exactly what we had booked in, kept checking in that we were ok, kept track of our tabs and provided an amazing trip for us.

Beautiful place to visit staff very good. Food great they try to accommodate veggie. But admin or reservation staff always mess up booking when checking out twice this has happened in 6 months.

I used the spa for multiple treatments on separate occasions. The treatment rooms are nice and the staff pleasant. There was a problem with the booking system in reception in that it kept crashing but I'm not sure if that was a PC problem or user error as the poor lady trying to book me in was getting a bit annoyed. Either way that needs addressing. I would say the cost of the treatments is expensive but I suppose you are paying for the location rather than more exclusive treatments. I do have one very big problem with the spa and that is trying to get them to answer the phone. I had received large value gift vouchers to use there and so called multiple times to get an answer machine. It's not like the gifter had only paid pennies for them. When the spa then returned the call I was unavailable and so the voicemail tennis began. The only time I did get someone to pick up I couldn't book any treatments as they don't book treatments for the weekends except for hotel guests. Fair enough but that could've been written on the gift vouchers to save the wasted call. So I then had to recheck schedules and diaries at my end to see when I was available and so the voicemail tennis began again. Even to the point where I didn't get a reply so had to leave another message. Eventually I got the treatments booked but it would be better to have a person answer the phone every time. Maybe the phones should redirect to the main hotel for them to take the bookings during periods where the receptionist is unavailable. That at least would make the place feel a bit more professionally run.

No bunkers what is that all about. Great course though good round was had by the group