Gill LanesSunday, 12th November 2017
Not happy been to this lovely hotel before to celebrate our birthdays and enjoyed It very much which is why we came back. This time there was no room in the restaurant for us to have dinner. Really if you book into a 4 star or any hotel you expect that you can eat dinner in the restaurant and not end up with a salad on your lap in the lounge. They have in small print best to reserve a seat in the Oak Room!!! So why didn't anyone tell us that or ask us if we wanted a table when we booked our booking! ARGH! Really really not happy we spent this money to stay here to have a little luxury, sitting in a lounge with it on a small table is not good enough.
Chris SmithThursday, 28th September 2017
We stayed in an executive double room which placed us in one of the Lakeside Suites and it was beautiful. An absolutely lovely room very clean and very spacious. The room service was fairly fast and very good as was the buffet English breakfast. The grounds are also lovely. The staff are all attentive and excellent. We definitely will be back.
Laura RobertsSaturday, 14th October 2017
We went for afternoon tea. We were assured that the hotel catered for children. We had a friendly welcome and walked around the beautiful grounds before heading into the house for our afternoon tea. The food was lovely. We were a little disappointed that no options were offered for the children and we asked for more sandwiches as we had shared them with the children to be told that the kitchen was too busy and it would not be possible to have more. The children's high chairs were too small for a nearly 3 year old and we struggled with the 6 month old due to the highchairs having no straps. Trying to get the attention of the waiting staff for help, questions etc proved difficult as they were rarely in the room and then proceeded to have conversations in French around the guests. Overall a good quality of afternoon tea, let down by lack of children's facilities and the waiting staff. I wouldn't return for afternoon tea here.
Alan LindstromTuesday, 8th August 2017
We were in the rooms that allowed dogs, and there was food and bedding provided for our pet, but the room itself was a little run down. Although the hotel is dog friendly, you are not allowed to bring you dog anywhere near the main mansion house - which is understandable.
Our meal in the restaurant on the Saturday night was tasty, but the service, although courteous and friendly, was rather slow. Sunday breakfast was another story completely. The buffet was empty, and so we and the guests at the table next to us, ordered off the menu. It took 45min to receive a cold hot breakfast, and all of us did not get what we ordered.
As in the restaurant, we found all the staff courteous, helpful, and wearing friendly smiles.
The grounds are beautiful, and the surrounding areas are wonderful. We walked to a nearby dog friendly pub for lunch, which was really good.
All in all it was a good getaway, only let down by the breakfast.
William FranksonMonday, 21st August 2017
Very dated feel to the rooms and the majority of the buildings. The spa facilities were very poor, cold pools and Jacuzzi, no steam room and separate sauna for men and women (both absolutely tiny). However the grounds and the buildings looked very pretty with pleasant walks to go on. Restaurant food was good, glad we had pre-paid for food as prices were astronomical. Breakfast left a little to be desired. Overall was a nice getaway but I would not recommend this for a spa break