Alice & GavinFriday, 16th December 2011
Dear Charlotte, Paul, Yannick, Sheila, and all the staff at the White Swan, Before we jet off on our honeymoon tomorrow, we just wanted to say a huge thank you for making our wedding day perfect. You all went out of your way to attend to our every need and take the stress out of the day for us. We enjoyed every minute and had lots of fantastic comments from our guests about your hospitality. Thank you Charlotte for always being at the other end of the phone to help with the organisation of the day, something that was vital with us living so far away. Thank you Paul for everything you have done for us over the last year or so, and also for making sure we had a few minutes to ourselves on the day. Yannick you are a star! Sheila thank you for helping the day run so smoothly. Thank you to all other staff for your part in our day and stay at your hotel. We would be grateful if you could pass on our gratitude to all your staff. We had an amazing day and are extremely grateful to you all.
JaneFriday, 16th December 2011
Our daughter?s wedding was a great success and a gloriously memorable day, thanks in no small part to the efforts and attentions of managers and staff at The White Swan, in Alnwick. Their care and assistance in the early planning stages were invaluable. Nothing was too much trouble. Their vast experience in such events was obvious from the start and they were only too pleased to make their wealth of knowledge and understanding available to us. Nothing was too much trouble. Paul even provided us with his private mobile phone number so we could contact him at any time - as stress and panic began to build! They had no objection to our frequent visits to check details, and on these occasions either Paul or Charlotte were always on hand to welcome us. Their attention to our concern was enormously reassuring. Everything was done to accommodate us and our time schedule. Their handling of third parties was similarly professional and sensitive. It goes without saying that the venue itself ? the Olympic Suite ? is stunning. Our guests were bowled over by its grandeur. On the Big Day, we were all welcomed most warmly. Attention to detail was meticulous. Sheila, Toast Master for the day, was on hand throughout to ensure everything ran smoothly. Food and wine were excellent. All members of the hotel staff were friendly and helpful. Their solicitous concern remains an intrinsic part of our memories of a delightful and successful day. We felt at all times that our day was the only thing that mattered to them. We would have no hesitation in recommending The White Swan in Alnwick to anyone planning a significant event. Bookings can be made with confidence. From start to finish everyone was helpful, considerate and tremendously supportive.
Emma & GrahamFriday, 16th December 2011
We had an amazing day and are now really enjoying married life. Everyone at the White Swan was fantastic and the day went really smoothly. Top marks! I am sure we will be staying at the White Swan sometime in the future so may see you all around. Thank you again Charlotte for all your help and advice leading up to the wedding, it was really appreciated.
Jen & JamesTuesday, 13th December 2011
We just want to thank you and your team for making our wedding day the most fantastic day of our lives! We are so happy we chose to have our wedding at the White Swan, not only is the venue absolutely stunning but the staff have been so helpful and friendly. All of our guests commented on how impressed they were with the venue, the food and the service.
There are a couple of special mentions we'd like to make:
Charlotte Kidd (Wedding Coordinator) - Charlotte was so helpful on the lead up to our wedding, especially with the departure of Sheila Sommerville and with the last minute change in DJ. She was very quick to respond to an of our enquiries and helped organise the day so it ran smoothly. We are very grateful to Charlotte for all of her hard work and her help. She is a credit to the hotel and we will be highly recommending the hotel to anyone we know wanting a venue for events or weddings largely due to the service Charlotte provided.
Yanik Genouw (Restaurant Manager) - Yanik delivered a high standard of service and kept the day well organised, and for this we can not thank him enough. He ensured every single guest was well taken care of and the atmosphere at the wedding was amazing - this is due to our guests feeling comfortable and happy in the White Swan.
We wish the White Swan team all the best for the future and send our sincere thanks to everyone who helped prepare for and worked on the day.
Laura & CraigTuesday, 13th December 2011
I just wanted to say a massive thank you for last week, yourself, jannick and all the staff at the white swan truly made our special day prefect in every way. I have never met a bunch of such amazing people, your kindness, helpfulness and attitude to strife to make our day a one to remember is truly commendable.
The day ran smoothly from start to finish and I would recommend the white swan hotel (both for its history but mainly for the team that work there) to anyone.
I will treasure the memories of that day always and you and your team will always be a part of that.
I wish you every luck on the future and look forward to seeing you all on our first wedding anniversary.